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If for any reason you are not satisfied with any part of your
purchase, return the items in new condition with tags attached. We
will be happy to exchange or issue a refund.
Return items that have been worn will not be exchanged or
refunded and will be returned to customer.

Returns and exchanges should be received within 30 days from
date of order.

Outward shipping will not be charged on your first exchange, but
you must return the goods to us. Exchanges requested by courier
will incur an extra charge of $ USD 15 being the difference
between airmail and courier charge to your destination. Shipping
and handling fees are not refundable.

If you need more help or information please email
info@playthongs.com

How to make a return or exchange
Please include a copy of the original invoice OR provide the
original order details such as order number, postal address, date
of invoice and a contact email or phone. Make a note of the
exchanges or refunds you require.

If you want to add items to your exchange above the price of the
original order, we will also need your credit card details.

If you would like us to send a replacement item quickly, please
place an order via our website, noting in the comments that it is
an exchange. The exchange item will be billed and sent
immediately and your card will be credited for the exchange item
when we receive it.

Include a correct working email address with all correspondence
so we can contact you immediately if we need further information.

Correct address is on our contact page